A family lambasted my service and walked out, leaving an $850 tab unpaid—but I managed to flip the situation to my benefit
When a family skipped out on their $850 restaurant tab, I was devastated
But with my manager’s shrewd plan and an unexpected ally, we turned the tables in a way they never saw coming.
If you’ve ever worked in a restaurant, you’ve probably had your fair share of difficult customers. But this family was in a league of their own.
It started on what I thought was going to be a normal Friday night.
The restaurant was packed, and I was already juggling three tables when they walked in: Mr. Thompson, a loud, broad-shouldered man who exuded entitlement, his wife in a floral dress that looked more expensive than my car, and their two teenage kids who didn’t look up from their phones once.
The moment they entered, he barked, “We want the best table by the window. Make sure it’s quiet. And bring us extra cushions. My wife deserves to be comfortable in these awful chairs.
I hesitated, glancing at the reservations list. The window table had just been cleaned for the next guests.
“Of course,” I said with a forced smile, already preparing to move heaven and earth to accommodate them. After dragging over cushions and rearranging things, I led them to their seats, hoping that was the worst of it.
Yeah… no.
More complaints started before they even opened the menus.
Mrs. Thompson sniffed loudly. “Why is it so dim in here? Do they want us to use flashlights to see our food?”
I flipped on the small light at their table and said, “Does this help? Our ambiance is set to —”
She cut me off. “Ambiance? Don’t be ridiculous. Just make sure my drinking glass is spotless. I don’t want lipstick marks from some stranger.”
I bit my tongue and fetched her drink while Mr. Thompson grumbled about the menu being too limited. “What kind of place doesn’t offer lobster bisque on a Friday night?” he asked, practically glaring at me.
“We never served lobster bisque here, sir,” I explained, keeping my voice steady. “But we do have an excellent clam chowder.”
He waved me off. “Forget it. Just bring us bread, and make sure it’s warm!”
I rushed to the kitchen, praying the meal would go smoothly. But again… no.
The family constantly snapped their fingers at me like I was a dog, demanding things like refills of water before their glasses were even half-empty.